Managed IT Services
SLA-backed ongoing support for your entire Microsoft estate. From Dynamics 365 and Power Platform to Microsoft 365 — we keep your systems running so you can focus on your business.
What's Included
Proactive Monitoring
Continuous monitoring of your Dynamics 365, Power Platform, and Microsoft 365 environments with automated alerting.
Help Desk Support
Dedicated support team for end-user issues, troubleshooting, and guidance across all Microsoft technologies.
System Administration
Ongoing configuration, user management, security updates, and environment maintenance.
Security & Compliance
Regular security reviews, patch management, and compliance auditing for your Microsoft estate.
Backup & Disaster Recovery
Automated backup strategies and tested disaster recovery plans to protect your business data.
Performance Optimization
Regular health checks, performance tuning, and capacity planning to keep your systems running smoothly.
Support Tiers
Choose the level of support that fits your business needs.
Standard
Next business day
Mon–Fri 9am–5pm
- Email support
- Monthly health check
- Quarterly review
Priority
4-hour response
Mon–Fri 8am–6pm
- Phone & email support
- Weekly health checks
- Monthly review
- Named account manager
Enterprise
1-hour response
24/7
- Dedicated support team
- Real-time monitoring
- Weekly review
- On-site support available
- SLA-backed guarantees
Technologies We Support
Managed services across the full Microsoft technology stack.
What Our Customers Say
Businesses trust Innotek Solutions to deliver results.
InnotekSEO AI transformed how we think about search visibility. Our Entity Clarity score went from 3 to 8 in just two months, and we're now consistently cited by ChatGPT and Perplexity.
Sarah Mitchell
Head of Digital, Innovative Solutions
The competitor research tool is a game-changer. We identified 12 content gaps we didn't know existed, and the counter-measure briefs gave us a clear action plan. Our GEO grade improved from C to A-.
James Najmi
Managing Director, Najmi Services
Bulk schema generation saved us months of manual work. 500+ product pages optimised in days, not months. The AI recommendation inclusion for our products increased threefold.
David Chen
E-Commerce Director, VideolineUSA
Discuss Managed Services
Let's talk about how our managed services can keep your Microsoft environment running smoothly and securely.