Frequently Asked Questions

Innotek Solutions Ltd provides consulting across the full Microsoft business stack: Dynamics 365 (Sales, Customer Service, Marketing, Field Service, Customer Insights, Finance, Supply Chain, Business Central), Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio), Microsoft Foundry for enterprise AI, and Microsoft 365 (SharePoint, Exchange Online, Teams, OneDrive, Azure AD). We also provide SLA-backed managed services across all of these technologies.

Innotek Solutions Ltd (Company No. 06775387) was founded in 2009 and has been delivering Microsoft Dynamics CRM solutions since day one — over 16 years of continuous Microsoft ecosystem expertise. The company is registered in England & Wales and headquartered at 7 Beechpark Way, Watford, WD17 3TY.

We implement the full range of Dynamics 365 modules: Sales (pipeline management, forecasting, Copilot-assisted deal insights), Customer Service (omnichannel case management, AI agent assist), Marketing (journey orchestration, lead scoring, real-time triggers), Field Service (work order management, IoT integration), Customer Insights (CDP, predictive analytics), Finance & Operations (multi-entity consolidation, supply chain), and Business Central (all-in-one cloud ERP for SMBs).

Yes. We specialise in CRM migrations — from Salesforce, on-premises Dynamics CRM (versions 2011, 2013, 2015, 2016), and other legacy CRM platforms to Dynamics 365 cloud. Our migration methodology includes data mapping, entity transformation, custom workflow conversion, integration re-pointing, user acceptance testing, and parallel-run validation to ensure zero data loss.

We support all five Power Platform products: Power Apps (model-driven and canvas apps backed by Dataverse), Power Automate (cloud flows, desktop flows, and AI Builder), Power BI (interactive dashboards, AI-powered analytics, Q&A), Power Pages (secure external portals), and Copilot Studio (custom AI chatbots). All integrate natively with Dynamics 365 via the shared Dataverse data layer.

Microsoft Foundry (formerly Azure AI Studio) is Microsoft's unified platform for building enterprise AI applications and agents. It provides access to 11,000+ models (including OpenAI, Meta Llama, Mistral, and Phi), Foundry Agent Service for automating workflows across 1,400+ business systems, Foundry IQ for data grounding, and enterprise governance with role-based access control and audit trails. Innotek Solutions provides design, build, and deployment services for Foundry projects.

Yes. Our managed services cover Microsoft 365 including SharePoint administration, Exchange Online management, Teams governance, security configuration (Defender for Office 365, DLP, conditional access), and compliance monitoring. We offer three support tiers: Standard (business hours, 8-hour response), Priority (extended hours, 4-hour response), and Enterprise (24/7, 1-hour critical response) — all with named account managers and monthly reporting.

Innotek Solutions Ltd is headquartered at 7 Beechpark Way, Watford, WD17 3TY, United Kingdom. We serve businesses across the UK and internationally. You can reach us at info@innoteksolutions.co.uk or 0744 66 44 555.

Generative Engine Optimization (GEO) is the practice of optimizing your website and brand presence for AI-powered search and recommendation engines — such as ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews. Unlike traditional SEO which targets search rankings, GEO focuses on how AI models understand, represent, and recommend your brand when answering user queries.

InnotekSEO AI measures four core metrics: Entity Clarity (1-10 scale across 7 dimensions including name disambiguation, service definition, and geographic identity), Fact Density (verifiable claims per page), Schema Completeness (0-100% across 8+ Schema.org types), and an 8-point AI Readiness evaluation. These combine into a GEO Grade (F to A+) and a Premium AI Score (0-100).

For basic AI visibility, aim for Grade B (Entity Clarity 7+, Schema Completeness 80%+). For competitive industries, Grade A (Entity Clarity 9+, Schema 95%+, Fact Density 40+ wpf) ensures your brand is consistently cited by AI models. Grade A+ represents best-in-class AI readiness with Premium AI Scores above 90.

Enter any URL and receive a comprehensive audit in approximately 60 seconds. The audit crawls your page content, analyses structured data, evaluates entity signals, measures fact density, and benchmarks against AI readiness criteria. Results include specific recommendations with priority scoring. Free tier allows 3 audits per month with no signup required.

InnotekSEO AI's citation tracking monitors brand mentions and recommendations across five major AI platforms: ChatGPT (OpenAI), Claude (Anthropic), Perplexity, Gemini (Google), and Google AI Overviews. Each citation is scored for polarity (positive/neutral/negative) and recommendation strength.

The 8 MCP (Model Context Protocol) tools are: get_geo_audit (run complete audits), get_competitor_research (Gemini-powered competitive analysis), generate_html_fix (production-ready HTML fixes), generate_remediation_strategy (AI-powered remediation plans), run_bulk_meta (bulk meta optimization via BYOK), run_bulk_schema (bulk Schema.org generation via BYOK), run_localizer (programmatic local SEO content), and run_counter_measure (competitor counter-measure briefs). All accessible natively in Claude.ai and other MCP-compatible assistants via OAuth 2.1 PKCE authentication.

Six BYOK (Bring Your Own Key) enterprise toolkits: Bulk Meta Tag Optimizer (OpenAI gpt-4o-mini), Bulk Schema.org Fixer (OpenAI), Programmatic SEO Localizer (Gemini 2.0/2.5 Flash), Competitor Counter-Measure Generator (AI Pipeline), Brand Knowledge Base (Gemini with PDF upload), and Invite Tool (SendGrid for client onboarding). Each uses your own API keys for full cost control and data sovereignty.

We offer project-based packages: Starter Audit (one-off engagement, up to 10 pages audited, delivered in 5 business days), Growth Package (monthly retainer, up to 25 pages, citation tracking, and priority support), and Scale Package (custom scope, unlimited pages, MCP & REST API access, BYOK toolkits, white-label options, and SLA). Contact us for specific pricing based on your requirements.