Dynamics 365 & Dynamics CRM Consulting
From Dynamics CRM on-premises to Dynamics 365 in the cloud — Innotek Solutions Ltd has been delivering Microsoft CRM solutions since 2009. Our consultants bring deep expertise across every CRM and ERP module.
CRM Modules
Customer relationship management powered by AI and Copilot.
Dynamics 365 Sales
Pipeline management, forecasting, and AI-guided selling with Copilot.
Dynamics 365 Customer Service
Omnichannel support, case management, and AI-powered agent assistance.
Dynamics 365 Contact Center
Integrated voice, chat, and digital engagement powered by AI.
Dynamics 365 Marketing
Customer journey orchestration, event management, and lead scoring.
Dynamics 365 Customer Insights
Unified customer data platform with AI-driven insights and segmentation.
ERP Modules
Enterprise resource planning for finance, operations, and supply chain.
Dynamics 365 Finance
Financial management, budgeting, and global compliance automation.
Dynamics 365 Supply Chain Management
Inventory, warehouse, procurement, and manufacturing operations.
Dynamics 365 Business Central
All-in-one ERP for SMBs — finance, sales, service, and operations.
Dynamics 365 Project Operations
Resource management, project planning, and time/expense tracking.
AI & Copilot in Dynamics 365
Microsoft's Frontier Transformation is embedding AI across every Dynamics 365 module. Copilot assists sales reps with email drafts, helps service agents resolve cases faster, and gives marketers AI-generated content suggestions.
Agentic CRM goes further — autonomous AI agents can qualify leads, schedule follow-ups, and route cases without human intervention. We help you implement these capabilities responsibly, with governance frameworks that keep humans in control.
AI-Powered CRM
Copilot + Agentic Capabilities
How We Work
Implementation
Full lifecycle Dynamics 365 and Dynamics CRM deployments — from requirements gathering through go-live and user adoption.
Customization
Tailor Dynamics 365 to your business processes with custom entities, workflows, plugins, and integrations.
Migration
Migrate from legacy CRM systems (Salesforce, on-premises Dynamics CRM) to Dynamics 365 cloud with minimal disruption.
Training
End-user training and adoption programmes to ensure your team gets maximum value from Dynamics 365.
Support
Ongoing support and managed services for your Dynamics 365 and Dynamics CRM environment.
Industries We Serve
What Our Customers Say
Businesses trust Innotek Solutions to deliver results.
InnotekSEO AI transformed how we think about search visibility. Our Entity Clarity score went from 3 to 8 in just two months, and we're now consistently cited by ChatGPT and Perplexity.
Sarah Mitchell
Head of Digital, Innovative Solutions
The competitor research tool is a game-changer. We identified 12 content gaps we didn't know existed, and the counter-measure briefs gave us a clear action plan. Our GEO grade improved from C to A-.
James Najmi
Managing Director, Najmi Services
Bulk schema generation saved us months of manual work. 500+ product pages optimised in days, not months. The AI recommendation inclusion for our products increased threefold.
David Chen
E-Commerce Director, VideolineUSA
Discuss Your Dynamics 365 Project
Whether you're starting fresh, migrating from a legacy CRM, or looking to extend your existing Dynamics 365 environment — let's talk.